Frequently Asked Questions
These are the questions people ask before ordering, answered plainly.
How long will my order take?
About 4–9 business days in total: 1–2 business days on our bench and 3–7 business days with the carrier. You get tracking as soon as the label scans.
How much is shipping?
Nothing at $75.00 and above. Under that it is $9.99, flat.
Do you ship outside the United States?
Not at present — domestic shipping only, though that includes Alaska, Hawaii and US territories.
Can I collect my order from the shop?
No — online orders always ship. You are very welcome to buy in person at 1103 S Josey Ln, Apt 104, Carrollton Park Shopping Center, Carrollton, TX 75006, United States, Open Mon–Sat: 09:00–20:00 | Sunday: 10:30–19:30..
What can I pay with?
Pay with cards and more, Card, WeChat Pay, Airwallex – Express Checkout, Klarna and Afterpay. No card number reaches this site at any point.
Can I return something?
Yes — 30 days from delivery on anything unused. Our error means a prepaid label; see the returns page.
How quickly are refunds issued?
Within 5–7 business days of the item reaching us. After that it is down to your bank.
Can I cancel an order?
Yes if it has not been picked, which in practice means roughly 12 hours on a working day.
Is my card safe?
Yes — card details go straight to a PCI DSS compliant provider and never reach this server.
How do I reach a person?
[email protected] is answered within 1 business day; the phone is (214) 731-6019, Open Mon–Sat: 09:00–20:00 | Sunday: 10:30–19:30..
Still stuck?
MZ Tools and More-Herramientas
1103 S Josey Ln, Apt 104, Carrollton Park Shopping Center, Carrollton, TX 75006, United States
Phone: (214) 731-6019
Email: [email protected]
Hours: Open Mon–Sat: 09:00–20:00 | Sunday: 10:30–19:30.