Refund and Returns Policy
Returns here are a short email followed by a refund, not a process to be endured.
The window
Returns open for 30 days after the parcel arrives. Write to [email protected] quoting the order number.
Condition we can accept
- Unused, and still saleable to somebody else.
- Original packaging where it does a protective job.
- Nothing missing: parts, fittings and paperwork all present.
What we cannot take back
- Goods that have been fitted, drilled or altered.
- Anything opened beyond a safety or hygiene seal.
- Made-to-measure or cut-to-order items.
- Gift cards and anything marked final sale.
Who pays the return postage
- If we got it wrong — wrong item, damage, a missing component: we email a prepaid label and you pay nothing.
- If you changed your mind — the postage back is yours, and the outbound charge is not refunded.
Refunds
We refund to the card or account you paid with, within 5–7 business days of the item reaching us. How fast it appears is up to your bank.
You will get an email confirming the refund has left us.
Exchanges
We do not hold stock against an exchange. Order the replacement when you like, send the original back, and we refund it on arrival.
Faulty goods
Faults are handled under the manufacturer’s warranty, which usually runs well past 30 days. Photographs and an order number are enough to start.
Where to send it
MZ Tools and More-Herramientas
1103 S Josey Ln, Apt 104, Carrollton Park Shopping Center, Carrollton, TX 75006, United States
Phone: (214) 731-6019
Email: [email protected]
Hours: Open Mon–Sat: 09:00–20:00 | Sunday: 10:30–19:30.
Please wait for a return confirmation email before shipping anything back, so we can match your parcel to your order.